Replacement Part Availability Statement
Our Commitment to Replacement Parts Availability for Our Wheelchair Accessible Van Conversions
At Adaptive Vans, we prioritize the long-term functionality and safety of your wheelchair accessible van. To ensure this, we strictly adhere to industry standards and regulations regarding the availability of replacement parts and functional performance equivalent parts.
By adhering to these standards and by communicating our policies, Adaptive Vans ensures that your wheelchair accessible van can remain in optimal condition for many years with proper care an maintenance. If you have any questions or need further information, please do not hesitate to contact us.
Our Policy for Replacement Parts Availability
Clear Documentation
We publish our corporate policy for replacement parts availability in our end-user documentation. This policy clearly states the duration for which these parts are expected to be available after the warranty period.
Guaranteed Availability
Modified Vehicles
We maintain sufficient stock or have the means to fulfill replacement parts requests for a minimum of ten years after the item is put into use or reaches its documented end of life (EOL) time frame.
Components or Non-Structural Adaptive Equipment
We ensure the availability of replacement parts for a minimum of five years after the item is put into use or reaches its documented end of life time frame.
Safety-Related Components
We guarantee that any safety-related component will have replacement availability that matches the original vehicle manufacturer’s equipment it replaces. This includes, but is not limited to occupant restraints, door latches, steering systems, seating systems, and lifts.
Commercial Reasonability
Within commercial reason, we maintain sufficient stock or have the means to fulfill replacement parts requests as outlined above.
Get Replacement Parts for an Adaptive Van's Wheelchair Accessible Van Conversion
If you are in need of service, please refer to our service locations map for a partnering facility in your area. You can also contact us directly to find replacement parts for Adaptive Vans’ conversions. Replacement parts for Adaptive Vans’ conversions that are still under their limited conversion warranty may only be issued to and installed by authorized service locations.
